Frequently Asked Questions

Everything you need to know about your ERDEM experience.

What is your global shipping policy?

We offer worldwide shipping via premium couriers. Delivery times vary by region, typically ranging from 3-5 business days for domestic orders and 5-10 business days for international destinations.

How can I return an item?

You may return any unworn item with original tags attached within 14 days of receipt. Please use our online portal to generate a prepaid return label and schedule a collection.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.

How do I ensure I select the correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend referring to the 'Fit Notes' section or contacting our concierge for personalized advice.

Are taxes and duties included in the final price?

For most international destinations, we ship on a DDP (Delivery Duty Paid) basis, meaning all relevant import taxes and duties are included in the final price at checkout.

Can I cancel or modify my order after it has been placed?

As we aim to process orders immediately, we can only accommodate cancellations or modifications within 60 minutes of order placement. Please contact customer service for urgent requests.